About us: A little bit of info about zarawigs.com

We've noticed something recently about a lot of our visitors: you view the website a lot, and over a long period of time, before deciding to buy. Noticing that, we have decided to tell you a little bit about us:

Zarawigs.com is owned by me, Michelle, and Jeanette helps me run the business. That's it. It's just us. When I started the business, I tried to give everyone excellent customer service, even if that mean talking on the phone for an hour or more, consulting a customer on a wig. Even those customers who clearly knew the answers to their questions, but just wanted to hear them from a live person :)

Eventually it became too much for me to handle customer service and run the business, so sorry to my old customers, but I had to eventually have someone take that over so I could just focus on the back end of the business. As a result, Jeanette does all the customer contact, and I do all the administrative stuff, photos, inventory, management, wig washing and conditioning, inspections, and so on.

So keep in mind if you need a phone consult or an email consult there is only one person handling it. And as humans, there is only so much we can do in a day.

Sometimes phone consultations take an hour or more, so while one customer is getting one on one service, the person calling 4 times an hour doesn't get through :)

We really try to provide a good customer experience with your purchase, from the quality of the product, to the care we take with packaging and shipping. Having said that, there is no business in manufacturing with zero defects. Things can go wrong, I'll be perfectly honest. It would be misleading to act as though nothing ever goes wrong and every wig is perfect. When that happens, we do our best to resolve every issue, but it doesn't happen overnight.

So having said that, here's a brief overview of things:

Whether you order a stock wig or a custom wig, if you have not altered the wig, we do offer an exchange policy. You can exchange your wig for a stock or a custom wig, of similar specification. If you decide to get a custom wig as an exchange, we cannot expedite the manufacturing time.

Once you alter the wig, we cannot exchange it.

If you perform any chemical services on the wig and this includes color, curly perming, or any ill-advised treatments you may read about on a message board, we absolutely do not cover any resulting damage to the wig.

If your wig suffers wear and tear over time, we do offer repair services. We only charge our cost plus shipping and because we only charge cost, we do not know the cost until your wig is returned to our wigmakers, inspected and quoted.

I hope that gives you a little insight about us, and we look forward to hearing from you if you ever have any questions or concerns.

Sincerely,