Return Policy

Return & Exchange Policy

We know that purchasing a full lace wig can be a difficult process. Often, it is difficult to know exactly what you want, or to know what to expect when you receive a wig. We want everyone to be happy with their purchase. While we don't offer a refund policy, we do allow a five day exchange on wigs. Once you receive your wig, you have five days to contact us to exchange it for a different wig. We do not accept returns or exchanges on wigs that have been tried on, worn, styled, adjusted, or that have had the lace cut.

If you are visiting a stylist Please have your stylist ensure the proper fit before performing any alterations to the unit (cutting lace, coloring) as we will not accept a return if your stylist has altered the wig and subsequently determined that it doesn't fit.

If the wig is not to your liking, you may exchange it for another stock wig or have a wig made to your specifications. We do not allow multiple exchanges per order.

Hair accessory products, such as tape, adhesives, removers, shampoos, conditioners and other haircare products are non-returnable.

Our return and exchange policy only applies to purchases made through the website. We do not accept returns or exchanges on items purchased through resellers or auction websites.

When we receive your return, we will issue you store credit that equals the purchase price of the wig. This credit is non-expiring, and can be used to purchase another custom wig or stock wig from the website. Please note that if you choose to order a custom wig in exchange, the production time cannot be expedited. We make all efforts to exchange your wig in a timely manner, but we cannot drastically alter the production process. We do not issue refunds if you are unable to wait for the production of another unit. Our return policy is exchange and in-store credit only